If you are not satisfied with your purchase, you may return it for exchange or refund (excluding shipping and handling charges) within 30 days from shipping from our warehouse, subject to a Return Merchandise Authorization from Jomashop.com. A return merchandise authorization number can be requested by clicking on the Return/Repair Request Form, please see our note below regarding Special Orders. Keep your purchase, accessories, serial numbered security tags if provided, and all packing materials in new condition to avoid refusal of the returned merchandise, or restocking fees. All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories. ANY SIGNS OF WEAR, REMOVAL OF PARTS, WILL RESULT IN REFUSAL OF YOUR RETURN.
- When your order is received, if there are any noticeable discrepancies or damage with your purchase or if the item is not what was ordered, please contact Jomashop.com within 5 days of receipt of your shipment to make any necessary corrections.
- If a return shipping label is provided via email, please print the label and tape it to the shipping carton.
- We do not reimburse or refund shipping charges if a third-party shipper is used, such as Mail Boxes Etc., Postal Annex, etc.
How to return or exchange an item:
- In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number.
- To request an RMA number online, please go to the Return/Repair Request Form
- Place the original package into a shipping carton.
- Include the invoice and the reason for the return. If defective, please specify the defect.
- Please do not place stickers or shipping labels on the original manufacturer’s package.
- The RMA number must be clearly written on the shipping carton.
- Ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
- RMA number does not guarantee final disposition and all returns are subject to inspection. RMA numbers are valid for ten days.
- If an order is shipping via ground shipping, the initial shipment fee incurred by Jomashop to ship the merchandise will be deducted from the refunded amount.
- Please send pre-authorized returns to:
Jomatime.com
140 58th Street, Unit 3A, Dock#1
Brooklyn, NY 11220
Special Orders
Select items sold on Jomashop.com may be considered a “Special Order” and subject to a limited return policy. A "Special Order" may be items that we do not have in our warehouse, items that we do not have on our website which are special ordered from our distributor, or orders that have a sale price equal or greater than $4000, the return of these items/orders will have a restocking fee of 8% or final sale policies unless otherwise agreed by the Jomashop.com staff via mail, fax or e-mail.
Extended Holiday Return Policy
In addition to our standard 30 day money back guarantee, all orders placed between November 1, 2009, and December 15, 2009, will be eligible for an extended exchange period. All holiday exchange requests must comply with the return policy instructions as stated above. In order to process an exchange, the customer must contact Jomashop.com request a Return/Repair Request Form before January 15, 2010. All items that are intended to be exchanged must be physically received in our warehouse within 5 business days of the deadline. Items that are received after the exchange deadline will not be accepted, and returned to the customer. The item that is being exchanged for must be of an equal or greater value than the item that is being returned.
